2013 ford escape problems full#

Steer clear and take your business elsewhere. They will do everything they can to get you into their shady dealership, but if they truly wanted to be honest and transparent, they would price their cars without these unnecessary add ons in the first place. Of course the first thing the salesman will say to you is that we are a very upfront and transparent dealership. Unfortunately, this dealership engages in shady and unethical business practices, and they will try to add over $2000 for a ridiculously priced clear coat that you can not opt out of, even though it is not mentioned on the certificate. Total after Dealer Fees & Accessories $17,735Īs you can see the total is $17,735 including all dealer Fees and accessories. Below is the certificate I received from Sam's/Truecar: The whole point of using this service is to avoid any games and lack of transparency by the dealership. I went through Sam's Club Car Buying Service which is hosted by Truecar. Heated Leather Seats, Dual Zone A/C, Onboard Communications System, CD Player. : Sterling Gray Metallic exterior and Charcoal Black interior, SEL trim. Located in Huntington Beach, CA / 31 miles away from Los Angeles, CA I called again and left a voicemail on his direct line and did not receive a call back.

I called the dealership and waited on hold to talk to the manager, Jaime, for about 5 minutes and then was disconnected. I’ve never had to work this hard to give someone $52,000. However, I really did prefer to test drive the car before I paid $52,000 for it. In the end, I even tried to make it work by getting estimates from 15 different car shipping companies. An entry-level sales person would’ve done a much better job. Wednesday morning I had to call the whole thing off because I did not have the flight scheduled as I did not have the credit application processed as Jake said I would Tuesday night. Why that took five days, I’ll never know. On Tuesday, the sales person walked into someone’s office (while I was on the phone) to ask the question about the warranty and they were able to answer it on the spot. These are not difficult things to produce. Jake told me he could process my credit application Tuesday night and knew I could not get it to him until the late afternoon. Ten, I moved three meetings and told him that I could come on Wednesday, if everything was ready by Tuesday. Keep in mind that I need it to fly out there immediately. of course, I never got a call back that day.

2013 ford escape problems full#

When I tried to close the deal Sunday morning and get an answer on the offer as well as provide another request for the warranty information and the full video, Jake told me he’d “call me right back”. It was basically from just above the tire level down and then a quick picture of the front seats. When I finally got the video, it was only of the lower part of the car.

They wanted the money but they did not want to do the BASIC things NEEDED for a person to feel comfortable making a purchase. That was his priority rather than just answering the question about the warranty and sending the video. Several times the sales person wanted me to give a deposit and fill out a credit application.

There was no rush at all despite my request to “please just let me know if they could do the deal or not so that I could fly out there right away.” Most the time it would happen the next day. On several occasions the sales person said he’d “call me right back” then I would wait hours. I’m taking care of him and trying to run a business. I’m a single parent and my dad is in hospice. At the time they only had a “coming soon” picture on the site and no warranty information.įrom the start, I let them know that I only had the weekend to get this done. I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting). Certain vehicles may have unrepaired safety recalls. Located in Oxnard, CA / 48 miles away from Los Angeles, CAĬarMax values transparency and wants you to love your next car, not settle on it.